Customer Service Solutions

QC Connect offers inbound and outbound customer service, appointment setting, and lead generation for businesses.

Outbound Appointment Scheduling

We manage outbound calls to schedule, confirm, and remind customers about appointments, reducing no-shows and freeing your team to focus on in-person service delivery.

Inbound Customer Support

Our trained agents handle customer inquiries, resolve concerns, and provide product or service information with professionalism and warmth, ensuring your customers receive timely and accurate assistance.

Technical Support Helpdesk

Lead Generation & Follow-Up Calls

QC Connect offers first-level technical support, guiding your customers through troubleshooting and escalating complex issues to your in-house team, ensuring issues are addressed promptly while maintaining a positive customer experience.

We support your sales pipeline by identifying potential customers, qualifying leads, and following up on inquiries to set appointments for your sales team, helping you convert interest into results.