Who We Are

Exceptional service and support every time.

Sam Johnson

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QC Connect was founded in 2025 in Charlotte, NC, with a mission to transform customer communication for businesses. We believe that every call is an opportunity to build trust and strengthen relationships, which is why we train our agents to handle every interaction with professionalism, empathy, and efficiency.

Our leadership team brings over 15 years of combined experience in customer service and call center management. We are committed to helping local businesses grow through clear, human-centered communication, making us your reliable partner for call center services in North Carolina and beyond.

At QC Connect, your voice truly matters, and so do your customers.

Our Mission

At QC Connect, our mission is to empower businesses to build meaningful customer relationships by delivering reliable, friendly, and efficient call center services.
We are committed to providing exceptional customer experiences that reflect your brand’s values, ensuring every call connects, informs, and supports your customers with care.

Our Vision

Our vision is to become the leading call center partner for businesses in Charlotte and beyond, recognized for transforming customer communication into an opportunity for growth and trust.
We aim to create a future where businesses can focus on what they do best while we ensure their customers feel valued and heard on every call.