Exceptional Call Center Services for Your Business

Delivering quality customer interactions and measurable results for your business needs.

Welcome to QC Connect – Charlotte’s trusted call center partner.

Founded in 2025, QC Connect specializes in inbound and outbound customer service, appointment setting, and lead generation, ensuring quality interactions and measurable results for businesses in Charlotte, NC.

150+

15

Trusted by Clients

Proven Results

Our QC Connect Services

Expert inbound and outbound services tailored to enhance your business communication and customer satisfaction.

Outbound Appointment Scheduling

We manage outbound calls to schedule, confirm, and remind customers about appointments, reducing no-shows and freeing your team to focus on in-person service delivery.

A person is sitting on a chair in an indoor setting, holding a phone to their ear and looking at a laptop screen. A can of Zest Tea energy drink is placed on the armrest of the chair. The background is softly blurred with warm lighting.

Inbound Customer Support

Our trained agents handle customer inquiries, resolve concerns, and provide product or service information with professionalism and warmth, ensuring your customers receive timely and accurate assistance.

Technical Support Helpdesk

Lead Generation & Follow-Up Calls

We support your sales pipeline by identifying potential customers, qualifying leads, and following up on inquiries to set appointments for your sales team, helping you convert interest into results.

QC Connect offers first-level technical support, guiding your customers through troubleshooting and escalating complex issues to your in-house team, ensuring issues are addressed promptly while maintaining a positive customer experience.